Cancellation and refunds

Bookings are non-refundable. If you cancel, there's no money back, whatever the notice. Ninety days before your stay and the morning of it get the same answer.

There's no sliding scale, no partial refund and no credit note. We know that's firm, so here's the honest reason: the moment you book, your dates come off sale for everyone else, and a small campsite in the mountains can rarely fill a night again at short notice. Those nights are set aside for you, and that's what you paid for.

You can cancel at any time, and we'd truly rather you told us. Your dates go back on sale the moment you cancel, so another guest may still get to wake up above the clouds.

To cancel, open your booking page from the link in your confirmation email, or enter your booking reference and the email you booked with. Confirm, and we'll email you to say it's done. If your stay has already started, message or call us instead and we'll take care of it.

Mountain weather is part of the magic, and once in a while it wins. If we can't host you because of a typhoon, a landslide or road closure, a government order, or anything else of that kind, we refund everything you paid. The fine print calls this force majeure. You don't need to ask, and you don't need to argue.

Life doesn't always fit inside a rule. The owner may approve a refund outside force majeure when something truly unusual happens. It's a judgment about one particular situation, it's recorded with the reason for it, and it's a kindness rather than a right, so please don't plan around it.

Refunds go back through PayMongo, our payment provider. For a QR Ph payment, PayMongo sends the money as a transfer you claim into your GCash, Maya or bank account. We'll send you the claim link, and it stays open for three days, so keep an eye on your inbox.

If you paid us another way, we'll return the money the same way you paid. Either way, if something doesn't arrive, message us and we'll sort it out with you.

Ask us. We're a small property and we'll do what we can, but moving a booking depends on what's free, and we can't promise it in advance. A change we can't make isn't a cancellation we'll refund.