Terms and conditions

When you accept these terms and pay, you're committing to the booking and to its full price. If you cancel, for any reason and at any notice, the money isn't returned. Not a part of it, and not as credit.

We know that's a firm rule, so here's the honest reason behind it. The moment you book, your dates come off sale and nobody else can have them. We're a small property in the mountains, and we can rarely fill a night again at short notice. That night is set aside for you whether you sleep here or not.

You can cancel at any time, and we'd truly rather you told us. Canceling releases your dates right away, so another guest may still get to enjoy them. It just doesn't return your money.

Misty Mountain Haven is a small campsite in Barangay Kibalabag, above Malaybalay City in Bukidnon. These terms are the agreement between you and us when you book a stay on this website.

We've written them in plain words, because a promise you can't follow isn't much of a promise. When you tick the box at the review step, you're telling us you've read them and you agree to them.

Mountain weather is part of the magic, and once in a while it wins. If a typhoon, a road closure, a government order, or anything else outside your control and ours means your stay can't go ahead, we refund everything you paid. This is what the lawyers call force majeure. We make that call, we record why, and we don't wait for you to ask.

Life doesn't always fit inside a rule. The owner may make an exception when something happens that's nobody's fault and nobody's rule. It's a kindness, not a right, and it isn't something to plan around, but it means a genuinely unusual situation always has somewhere to go.

The full amount is due before your booking is confirmed. There's no deposit, and nothing is left owing on the booking when you arrive.

While you pay, your dates are held for you for the time shown on the payment page. If the timer runs out before your payment goes through, the dates go back on sale, and you're welcome to start again.

We take payment by QR Ph through our payment provider, PayMongo. Scan the code with GCash, Maya or your banking app. Your booking is confirmed as soon as PayMongo tells us the payment succeeded, and your confirmation email follows.

Once your dates are held, your price is fixed, even if our rates change later.

If we can't give you the accommodation you booked, we'll offer you another of the same standard or better, or refund you in full. You choose, not us.

Just ask. We're a small team and we'll do what we can, but moving a booking depends on what's free, so we can't promise it in advance. If we can't make the change, your original booking stands, and it isn't refunded.

Every guest in your booking gets their own gate pass, a QR code sent with your confirmation email and kept on your booking page. Show it at the gate when you arrive and we'll check you in.

If a name on a pass needs changing, let us know and we'll update it at the front desk.

Your check-in and check-out times are on your confirmation and on your booking page. Arriving earlier or staying later depends on who is booked before and after you, so please message us first.

If anything here is unclear, ask us before you book, not after. Our phone, email and Facebook are on the contact page, and a real person will answer.